Privacy Policy
TrustVault OTC (“TrustVault OTC”, “we”, “our”, or “us”) respects your privacy and is committed to
protecting your personal information.
Introduction
This Privacy Policy explains how we collect, use, store, retain, and disclose information obtained
through our website, communications, and transaction facilitation services. By accessing our
website or utilizing our services, you acknowledge and agree to the practices described in this
Privacy Policy.
Information We Collect
Personal Information:
- Full legal name
- Date of birth
- Residential address
- Email address
- Telephone number
- Government-issued identification
- Proof of address
- Information required for compliance reviews
Transaction Information:
- Wallet addresses
- Transaction details
- Settlement instructions
- Blockchain transaction information
- Communications related to transactions
Technical Information:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Cookies and analytics data
How We Use Information
Technical Information:
- Verify identity
- Conduct AML and KYC reviews
- Facilitate transactions
- Prevent fraud and abuse
- Meet legal and regulatory obligations
- Respond to client inquiries
- Improve our services
- Protect the security of our systems
Information Sharing
TrustVault OTC does not sell personal information
Information may be shared with:
- Identity verification providers
- Compliance providers
- Banking and payment partners
- Professional advisors
- Regulators and legal authorities where required by law
Data Security
We maintain commercially reasonable administrative, technical, and organizational safeguards
designed to protect personal information. However, no electronic transmission or storage system
can be guaranteed to be completely secure.
Data Retention
Information may be retained for as long as reasonably necessary to:
- Provide services
- Satisfy legal obligations
- Resolve disputes
- Prevent fraud
- Maintain compliance records
Cookies
Our website may utilize cookies and similar technologies to improve functionality, security,
analytics, and user experience.
Third-Party Websites
Our website may contain links to third-party websites. TrustVault OTC is not responsible for the
privacy practices or content of such websites.
Changes to this Policy
TrustVault OTC reserves the right to amend this Privacy Policy at any time. Changes become
effective upon publication on the website.